Privacy Policy

QuickFix-Repairs Ltd (“QuickFix”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you contact us, use our website or use our booking and engineer-arrangement service.

1. Who We Are

QuickFix-Repairs Ltd is the data controller responsible for personal information processed in connection with our business.

Company Number: 17382883

Registered Office: Level One, Basecamp, 49 Jamaica Street, Liverpool, England, L1 0AH

Website: quickfix-repairs.co.uk

Email: help@quickfix-repairs.co.uk

Telephone: 07700 104901

Privacy Contact: Amy Hooper

2. Information We May Collect

We may collect information including your name, telephone number, email address, property or service address, postcode, details of the repair or service required, booking information, communications with us, engineer attendance information, payment and transaction information relating to our booking fee, complaints, cancellations, refunds and feedback.

We may also collect relevant technical information when you use our website, such as device, browser, IP address and website usage information where applicable.

3. How We Collect Your Information

We may collect information when you contact us by telephone, website, email, text message or another communication method; request a quotation or booking; pay a booking fee; communicate with us regarding an existing booking; make a complaint or refund request; or provide feedback.

We may also receive relevant information from an independent engineer where necessary to administer your booking or deal with an enquiry, complaint or dispute.

4. Why We Use Your Information

We use personal information to respond to enquiries, provide quotations and booking options, arrange independent engineers, administer bookings, send booking confirmations and engineer details, process booking-fee payments and refunds, communicate with customers, manage complaints and disputes, prevent fraud, maintain business records, improve our services and comply with legal, regulatory, accounting and tax obligations.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you; because we have legitimate business interests in operating and protecting our service; because we must comply with a legal obligation; or because you have given consent where consent is required.

6. Independent Engineers

QuickFix provides a booking and arrangement service and may pass information to an independent engineer where necessary to arrange the requested attendance.

This may include your name, telephone number, service address, postcode, description of the issue and other information reasonably necessary for the engineer to attend.

Independent engineers may process information for their own legitimate business and legal purposes. Where an engineer acts as a separate data controller, their handling of your information is their responsibility.

7. Payments

Where you pay a booking fee, payment information may be processed by banks, card processors or other payment providers used by QuickFix.

We do not intentionally store complete payment-card details where these are processed securely by a payment provider.

The independent engineer's charges are normally payable directly to the engineer and are separate from the QuickFix booking fee.

8. Communications

We may contact you by telephone, email or text message in connection with an enquiry or booking, including to provide booking confirmation, engineer information, estimated attendance details, service updates, payment information, aftercare and requests for feedback.

9. Who We May Share Information With

We may share personal information where reasonably necessary with independent engineers, payment providers, communications and technology providers, website and hosting providers, professional advisers, insurers, regulators, law-enforcement bodies or other organisations where disclosure is required or permitted by law.

We do not sell customer personal information.

10. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, handling complaints or disputes and meeting legal, accounting and tax requirements.

Different types of information may therefore be retained for different periods.

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights to request access to your personal information; request correction of inaccurate information; request deletion of information; request restriction of processing; object to certain processing; request transfer of certain information; and withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact us using the details provided in this Privacy Policy.

13. Cookies and Website Information

Our website may use cookies and similar technologies necessary for the website to function and, where applicable, for analytics or other purposes.

Further information is provided in our Cookie Policy.

14. Third-Party Services

Our website or communications may contain links to third-party websites or services. QuickFix is not responsible for the privacy practices of independent third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will be published on our website with an updated revision date.

16. Contact Us

Questions about this Privacy Policy or how we handle personal information can be directed to:

Privacy Contact: Amy Hooper
QuickFix-Repairs Ltd

Level One Basecamp
49 Jamaica Street
Liverpool
L1 0AH

Email: help@quickfix-repairs.co.uk
Telephone: 07700 104901

17. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.